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We know how upsetting it can be if you think your account may have been accessed without your authorization. But, before you panic and conclude your account has been compromised, consider whether there may be a reasonable explanation for the activity you’ve encountered. Here are some common explanations for activity that can be mistaken for a security breach. 

I can't login:

Is it possible you’ve forgotten your password? Or if you’ve recently created an account, could the password that was entered be different than you recall? If so, you can request a password reset email by following these steps.


I can’t find the projects I enrolled in:

Could the project have been archived by accident? If so, you can follow these steps to locate the course and return it to your My Tasks

Could you have used a different email address to create the account? Or misspelled your email address by accident when you created it? Could you have more than one account as a result? This article has more troubleshooting tips if you’re unable to find your project.


It looks like someone was watching my projects:

Has someone you know used your computer or mobile device recently? Is it possible they watched one of your Makeinsite projects? Do you have the autoplay feature enabled in the task player? If so, this could explain why your course progress is presented differently than what you recall. 
 

What to do if you Believe Your Account was Compromised

If you’ve noticed suspicious activity in your account, which cannot be explained by the reasons above, then immediately request a password reset email by following these steps

If you do not receive the password reset message within an hour, please check your spam folder. Also, please be sure the no-reply@e.makeinsitemail.com email is added to your safe sender list. For information on how to add the Makeinsite address as a safe sender, please refer to this article

If you do not receive a password reset email, and are unable to set a new password, then please contact Makeinsite Support.


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