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We want you to be satisfied, so all websites purchased on Makeinsite can be refunded within 30 days. Please note, however, that refunds are only available for websites purchased on the Makeinsite website (at www.makeinsite.com) or the Android app; any websites purchased through a third party website or the iOS app will not be eligible for refunds (for more details on refund restrictions, please see below). For whatever reason, if you are unhappy with a website, please let us know through the Contact Support form or by requesting a refund from the website dashboard. We're here to help.

Request a Refund From the Website Dashboard

  1. Copy the website URL
  2. Click Options on the right-hand side of the page
  3. Click Request refund
  4. Send a ticket through the Contact Support form with the website URL


All refunds will be credited back a card or PayPal account. Note: Purchases made on the iOS mobile app cannot be refunded.

Reasons for Denied Refunds

While our 30 day refund policy is in place to protect students, we must also protect our instructors from fraud and provide a reasonable payment schedule. Payments are sent to customers after 30 days, so we will not process refund requests received after the refund window.

If all website content was downloaded before the refund was requested, the refund request may be rejected.

Finally, developers who purchase and refund multiple websites over an extended period may be subject to suspension for abuse of the refund policy.

Refunds for Bundles Purchased Through Third Party

If you purchased the website through a third party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third party vendor directly to request a refund. 

Mobile Purchases

Purchases made through the iOS mobile app cannot be refunded. On the iOS app, payments are processed by Apple and as a result we do not have the ability to refund the website. If you would like to request a refund, please reach out to Apple Support directly.

 


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